Knowledge Base Help Center
Categories
< All Topics
Print

Not able to login

If you have forgotten the password, then you can reset the password on the login page and follow the instruction provided there.

if that is not the case, then follow the below steps

If you are on mobile:
NOTE: if you have reset the password then after following the below steps login with the new password received in an email.
1. try to clear browser cache. You can find this in browser settings
2. try in incognito mode of the browser. You can find this in the browser menu. After clearing the cache, re-open the browser and try
3. try in different browser

If you are on PC/ Laptop:
NOTE: if you have reset the password then after following the below steps login with the new password received in an email.
1. try pressing CTRL+F5 or CTRL+R simultaneously and reload the page
2. try to clear browser cache. You can find this in browser settings. After clearing the cache, re-open the browser and try
3. try in incognito mode of the browser. You can find this in the browser menu
4. try in different browser

Previous Not able to add script
Next Not able to see Latest Released Indicator Version
Table of Contents